Frequently Asked Questions
When is Helio Strap in stock？
When is Helio Strap in stock？
The factory will complete the shipment by the end of February, and with logistics transportation and AU warehouse shelving time, it is likely to be between 2.25-3.10. Please pay attention to email and website information during this period.
Can I pay in installments?
Can I pay in installments?
Yes. We have connected Afterpay and Zip, and the installment method is up to you to choose. More payment methods include Apple Pay and Google Pay.
Is the 1-year warranty true？
Is the 1-year warranty true？
- Yes, All watches come with a one-year warranty. Please refer to the Warranty Policy for specific details.
- The after-sales scope includes refunds or resending of the watch.
- Please provide photos or videos to prove the quality issues with the product, so that customer service can apply for after-sales processing.
- We do not support returning to the factory for repairs. If you need to return the item, please refer to the Return Policy.
When will I get my order?
When will I get my order?
- Except for holidays, we will ship your order within one working day.
- Our warehouse is located in Melbourne, the delivery time may vary depending on your location.
- Expected: Standard Shipping: 1-6 days; Expedited Shipping: 1-4 days
When is the customer service response time? au.amazfit@zepp.com
When is the customer service response time? au.amazfit@zepp.com
Monday to Friday:
12:30 pm-9:00 pm
The human customer service is still online during holidays, but the response may be slightly slower. Please be patient.
Can I return the goods if I don't like them?
Can I return the goods if I don't like them?
- Yes. After receiving the goods, there are 30 days for unconditional return and refund.
- However, please note that returns due to "I don't like" rather than product quality issues require the buyer to pay for the return shipping cost themselves.
- Please contact customer service to obtain the return address and upload the tracking number of the returned package for easy tracking.
- Once we confirm that the goods are complete and in the same condition as before shipment, a full refund will be given to the buyer. Please refer to the Return Policy for specific details.
Does amazfit smartwatch have a payment function?
Does amazfit smartwatch have a payment function?
Some models support payment function, but the payment function cannot be used in Australia. Only for use in EMEA regions, namely Europe, Middle East, and Africa.
